Network Support Technician (full time, work from home)

Paducah, Kentucky, United States | Full-time


About Connetic:
Connetic is a national managed service provider based in San Diego California. We provider network support and management services to small and medium sized businesses. Company is actively growing and is providing great life and work balance with "work from home" positions and desirable benefits. We have great atmosphere in the company and management is always interested in feedback from coworkers on ways to improve the company. Most of our employees are long-term hires as we try to invest in our staff and retain the talent. 

Canidate location: Paducah, KY, USA . You MUST reside in the indicated area in order to be considered for this position.


Job Title: Technician (Network Support)
Job description:

This is a full time position for San Diego based Managed Service Provider (MSP) in a helpdesk and dispatch capacity.

Job functions and responsibilities:

  • Provide helpdesk support via phone, e-mail remote control tools to clients across the country
  • Taking calls and help-request tickets through online system
  • Troubleshooting of network devices, systems and software
  • Work from home 
  • Travel may be requires to surrounding cities and states on rare occasion
  • Work from home on helpdesk and project work
  • Occasional shift on after-hours phone duty rotation
  • Compile and maintain client documentation

Position compensation and benefits:

  • Salary: $3,500-$4,500 per month (based on your location, experience and ability to learn)
  • Benefits include:
  • Medical coverage allowance
  • 8 paid holidays a year - you choose holidays
  • 168 hours of paid time off per year (14 hours accumulation per month), which comes out to one month if you count  adjacent weekends
  • Unlimited unpaid time off
  • One hour lunch
  • Company issued desk phone and computer
  • Advancement opportunities
  • Reimbursement for successful passing of industry certifications (Cisco, Microsoft and similar)
  • Stipend for cell phone and internet usage


Qualifications and requirements:

  • Must be US citizen
  • Clean driving/criminal record
  • Reliable transportation and modern smartphone (iPhone or Android based device)
  • Ability to follow directions and solve problems under pressure while maintaining professional demeanor
  • Have excellent oral and written communication skills
  • Be detail oriented
  • Be able to self manage and organize
  • Use time efficiently
  • Ability to follow procedures and take direction
  • Have appropriate business attire and presentation manners
  • Must be able to lift equipment and put it into a rack on occasion
  • Must pass 90 day probation period and receive good performance review
  • Must have broadband, high-speed internet connection compatible with VoIP/SIP phone system

Experience installing, configuring, managing: 

  • MS Office, Google Apps, OS X, Windows Vista/7/8/10, Server 2003-2016 installation, configuration, troubleshooting
  • User management in MS Active Directory (creating, disabling, removing, resetting, configuring user accounts), managing user groups/OUs/permissions
  • User and permission administration and management in a domain (AD, GPO, groups OUs, password, logon items, etc)
  • Knowledge and experience working with MS Exchange (administering users, creating mailboxes, managing mailboxes and e-mail addresses), Google Apps for Business (assigning users, enabling features, resetting password, etc) , Office 365(assigning users, enabling features, resetting password, assigning licenses, etc), Dropbox,, Adobe products and other software or cloud systems.
  • Network data sharing: SMB, CIFS, FTP
  • Hardware and software troubleshooting for desktops, laptops, mobile devices, wireless access points, switches, printers
  • Networking basics: TCP/IP, DNS, DHCP, NAT, SSH, HTTP/HTTPS, IPSEC, L2TP
  • Apple iOS, Android based mobile device configuration, app installation and device management
  • Antivirus software configuration, usage, installation
  • Virus and malware removal using common AV and anti-mailware software packages
  • Updating and upgrading software, pritner drivers, operating systems


Additionally desired but not required:

  • Hardware: servers, switches, firewalls, wireless access points and storage from major manufacturers.
  • Linux, VMware, Active Directory, Exchange, MS SQL installation, configuration and troubleshooting experience
  • Command line use in Linux/Unix/PowerShell
  • HIPPA, SOX, FDA compliance knowledge
  • Experience leading projects
  • Experience and familiarity with: VMware vSphere vSphere, Microsoft Hyper-V, Xen, Veeam, Microsoft Exchange, MS SQL, ESET, McAfee, Office365, CommVault